Once your KYB verification is completed, your contact information cannot be changed.

Ensuring the security and compliance of KYB (Know Your Business) and KYC (Know Your Customer) processes is crucial.
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Updating phone numbers for admins and team members requires re-verification to prevent fraud.
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​Steps to Change Phone Number
1. Log In to Your Account: Access your account with your credentials.
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2. Connect with Customer Support: Go to the profile icon and select Contact Support.
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3. Request update: submit a support ticket requesting the change to phone number and/or email. Include an explanation of the reason for the change.
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4. Verify New Phone Number / KYC: Our compliance team will send an email with a link to verify your identity. Follow the instructions in the email to complete the verification process.
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​Preventing Fraud
Verification ensures that only authorized individuals have access, protecting your business from unauthorized access. Re-verifying phone numbers is essential for KYB/KYC compliance.
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​Contact Support
If you encounter issues, contact our support team for assistance.